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Forum Discussion

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
6 months ago

Account deleted after being in a locked state. Can I recover it?

My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back,...
Delete
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey there, @Samara Christopher, welcome to our Community! 

 

Since that would require some account-specific info, I would suggest reaching out to our Support about this. 

 

If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end? 

 

Thanks a bunch! 

  • Samara Christopher's avatar
    Samara Christopher
    Explorer | Level 3
    6 months ago

    Hi megan! Thabks for reaching out. The ticket number and title is below.

     

    Ticket #24141202: DB: account was deleted due to locked state

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the ticket number @Samara Christopher!

       

      I can see that your case has been sent to our Specialized agents, in order to check what can be done about this. 

       

      Hold tight, and an agent will update you shortly. Thanks!

  • Ar770's avatar
    Ar770
    Explorer | Level 3
    6 months ago
    Hi Megan I’m having the same issue as Samara can you help me as well?
    • Samara Christopher's avatar
      Samara Christopher
      Explorer | Level 3
      6 months ago

      Apparently, Once the warning date for account deletion because it's in locked state, it automatically deletes. Not even the specialized agent can recover the account. Which sucks! 

      • Ar770's avatar
        Ar770
        Explorer | Level 3
        6 months ago
        Thank You!

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