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Restore
1214 TopicsAll photos from 2010 on are gone
My music disappeared and all photos from 2010 on. Yes I had them on an external backup drive, and all I saw were picture icons with a gray X. Now even those are gone. The names of the photo folders and files are there, but now they all say file size 0 and they are totally gone.Solved61Views0likes7CommentsHow to log into my account and where are my files?
I want to resolve this? I see two things. 1. How do I login to my account? It asked me to create a new account with my previous email on file so it can say there is already an account associated... 2. I want to locate deleted files or files that were inside my dropbox that were there some years ago. I did not erase them. I see they were not there were I had them. 3. In the future I would not post this to the community, so I have only shown the last four of each...33Views0likes1CommentDeleted old account, opened a new one and computer files are gone. Anyway to retrieve them?
Hello, I deleted my account on dropbox and immediately opened a new one with a new email address. I thought the old files would be retained on my computer, but now it seems they are gone! The new dropbox folder on my laptop's hard drive is empty. The old files are not on the Recycle Bin of Windows. Are the files permanently delete? Can I retrieve or restore them somehow? Thanks.Solved15Views0likes1CommentMany ".photocompustate" photos have been deleted. What are they and should I restore them?
I am not sure if this is the right forum but here is the issue. I got an email tonight that said I deleted 2100+ files. The files are all the same ".photocompustate" is in every name. I can't open them like a normal file. Anyone know what these files might be? I don't know if I should restore them. TIA22Views0likes3CommentsRecover deleted photos from years ago. Is it possible?
A few years ago i was really mentally not ok and tried commit suicide and to make sure i was going to be “gone for good” i deleted all my socials, gave all my things away and deleted all my pictures from 2011-2022… i had so many memories as a kid with friends and family that i regret deleting. I know its been years but there HAS to be some way im able to recover everything right?… isn’t there anything you guys can help me out on your side? Ive tried everything… please please help meSolved44Views0likes2CommentsIf I rewind a folder, will a removed member regain access?
A user who should have not had access to a folder any more went in and deleted a bunch of files/folders within a core folder in my Dropbox. I am planning to use Rewind to restore folders so I can properly backup the data. I have already removed access to the root folder for the user who should no longer have had access. If I initiate a rewind of the folder, will the user gain access to the restored/rewinded files? It should not matter - as I will promptly remove access again - but I just want to plan accordingly and act rapidly if I need to. And to be clear - I know that if I do a "Restore" instead of a Rewind, that the person WILL be given access again. But it is my understanding that Rewind operates differently. Thank you!39Views0likes3CommentsFiles missing from folder shared with two others. Can I upgrade to restore?
I am currently on the free plan. All the files from a folder are missing and I am unaware how long they have been missing given they relate to FY23. If I upgrade to Business Plus will I be able to access the restore file feature or did I need to already have that plan in place?Solved26Views0likes3Comments