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Forum Discussion
All my files in my Dropbox folder are gone. What can I do?
All my files in my dropbox folder are gone.
Have no idea what I did.
Dropbox chat support is not working.
I tried the goback but that is not working.
How do I get my files...
Megan
Dropbox Staff
Dropbox StaffHey tford, sorry to hear about your missing files.
Can you please have a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
Also, what about your deleted files page?
Keep us posted!
I uploaded some files to Dropbox. All other folders and files were deleted.
How can I fix this? I do not want them deleted.
Please help
- Megan
Hi tford, glad to see you were able to get your files back!
Although we don't have account access on our end, in order to confirm if the content has been restored, please have a look on your end, and let us know if you're missing any files.
As for the reason this happened, this could be triggered by many things, such as the content being part of a shared folder, and a member deleting content from there. Or if you accidentally move files outside your Dropbox folder.
Could that be the case?
