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Forum Discussion
All my files in my Dropbox folder are gone. What can I do?
All my files in my dropbox folder are gone.
Have no idea what I did.
Dropbox chat support is not working.
I tried the goback but that is not working.
How do I get my files...
I had this account since my student years. I had thousand of documents, photos and personal songs saved. I login today and account is completly empty. There are no words to describe what I am feeling at this moment. I need help and explanation what to do.
- Hannah
Dropbox Staff
Really sorry to hear about this, z_mge.
When was the last time you logged in to this account?
And when you tried to login, did the site simply allow you to login, or did it prompt you to create a new account with that address?
Lastly, do you perhaps see anything related to your files in your deleted files page or your events page?
I logged in at least a few times a year to this account. And I wasnt asked to create a new account
"Deleted files page" :
No deleted files found. Try adjusting your filters"Events Page" :You have no activity.It seems like a brand new account, i had 48GB's of life moments saved here!!The account is completly empty. Not a single file or folder !!! Please this needs to be checked by IT department!!!Since this event I have been trying to find if I have any copies of the files that were on this account!!!! I DO NOT HAVE COPIES!!!!! I had 10 years of my life on this account!!!!!!!!! DROPBOX!!!!
