You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
All my files in my Dropbox folder are gone. What can I do?
All my files in my dropbox folder are gone.
Have no idea what I did.
Dropbox chat support is not working.
I tried the goback but that is not working.
How do I get my files...
Hannah
Dropbox Staff
Dropbox StaffReally sorry to hear about this, z_mge.
When was the last time you logged in to this account?
And when you tried to login, did the site simply allow you to login, or did it prompt you to create a new account with that address?
Lastly, do you perhaps see anything related to your files in your deleted files page or your events page?
I logged in at least a few times a year to this account. And I wasnt asked to create a new account
"Deleted files page" :
No deleted files found. Try adjusting your filters
"Events Page" :
You have no activity.
It seems like a brand new account, i had 48GB's of life moments saved here!!
The account is completly empty. Not a single file or folder !!! Please this needs to be checked by IT department!!!
Since this event I have been trying to find if I have any copies of the files that were on this account!!!! I DO NOT HAVE COPIES!!!!! I had 10 years of my life on this account!!!!!!!!! DROPBOX!!!!
- Megan
Hi z_mge, it sounds like a brand new account indeed.
Is it possible that you have any old devices that might be connected to Dropbox, in order for you to check the email there?
What about your emails? If you check there, do you see any email communication from us, that could give you any insight about creating a new account, or deleting your old one due to inactivity?
This is my university e-mail that I haven't used for years! Please tell me there is a technical solution to restore the files!!!!
