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danielam's avatar
danielam
New member | Level 1
2 days ago

Cannot download older versions of files from the site, error 400

My phone corrupted one of my Excel files, so I want to download an older version on my PC to replace the corrupt file, but I get an error 400 when I try to access the list of versions. Does this mean is so corrupt that I can't open an older version?

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hi danielam, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps?

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Keep me updated with any progress!

    • danielam's avatar
      danielam
      New member | Level 1
      2 days ago

      So I tried all those things in various combos, but no luck. I think it has something to do with this particular file because I have no problem accessing the version histories of other files close-by

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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