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Explorer | Level 4

4 years ago

Cannot edit word document on iPhone Microsoft word app

Is there any advice how to edit the text of a word document opened initially from my Dropbox account that then opens into the Microsoft word app on an iPhone? The “pen” button to edit cannot be selec...

Explorer | Level 4

4 years ago

I just uninstalled and reinstalled both the Dropbox app and the Microsoft word app and tried opening the file again but it still won’t let me edit the file on my iPhone. This seems to be a problem with the connection between the file when opened in Microsoft word. Possible a new update to fix this? Any other ideas? I pay for the Dropbox Plus and it’s unfortunate that I can edit the files on my phone (a large reason I purchased Dropbox plus as I don’t often use my laptop to look at and edit files I create).

Greg Lloyd

Explorer | Level 4

4 years ago

Can’t edit*

Walter
Dropbox Community Moderator
4 years ago
Could you try disconnecting Microsoft Office through your Connected Apps tab and connecting it anew, Greg?

Maybe that will do the trick.
Greg Lloyd
Explorer | Level 4
4 years ago
Hi Walter,

I disconnected the Microsoft office app as you suggested but now can’t seem to reconnect it to my Dropbox account. When “Microsoft office” is searched in the search tab the only option is “Learn more” and then I can’t seem to figure out to reconnect it. Any advice?

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Cannot edit word document on iPhone Microsoft word app","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:532021"},"parent":{"__ref":"ForumReplyMessage:message:532020"},"body":"Can’t edit*","body@stringLength":"11","rawBody":"Can’t 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This seems to be a problem with the connection between the file when opened in Microsoft word. Possible a new update to fix this? Any other ideas? I pay for the Dropbox Plus and it’s unfortunate that I can edit the files on my phone (a large reason I purchased Dropbox plus as I don’t often use my laptop to look at and edit files I create).","body@stringLength":"511","rawBody":"I just uninstalled and reinstalled both the Dropbox app and the Microsoft word app and tried opening the file again but it still won’t let me edit the file on my iPhone. This seems to be a problem with the connection between the file when opened in Microsoft word. Possible a new update to fix this? Any other ideas? I pay for the Dropbox Plus and it’s unfortunate that I can edit the files on my phone (a large reason I purchased Dropbox plus as I don’t often use my laptop to look at and edit files I create).","author":{"__ref":"User:user:1314384"},"isEscalated":null,"postTime":"2021-07-09T14:21:33.285-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:532021_1":{"__typename":"Revision","id":"revision:532021_1","lastEditTime":"2021-07-09T14:22:34.103-07:00"},"QueryVariables:ReplyList:message:532021:1":{"__typename":"QueryVariables","id":"ReplyList:message:532021:1","value":{"id":"message:532021","sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Cannot edit word document on iPhone Microsoft word app","moderationData":{"__ref":"ModerationData:moderation_data:532624"},"body":"

Could you try disconnecting Microsoft Office through your Connected Apps tab and connecting it anew, Greg?

Maybe that will do the trick.

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I disconnected the Microsoft office app as you suggested but now can’t seem to reconnect it to my Dropbox account. When “Microsoft office” is searched in the search tab the only option is “Learn more” and then I can’t seem to figure out to reconnect it. Any advice?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-07-15T10:00:37.431-07:00","lastPublishTime":"2021-07-15T10:00:37.431-07:00","metrics":{"__typename":"MessageMetrics","views":1064},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:531084/message:533217","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039679000","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039679000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001013","messageSubject":"cannot-edit-word-document-on-iphone-microsoft-word-app","messageId":"531084","replyId":"532021"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}