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Forum Discussion
Cannot restore deleted files
Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previ...
Hi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).
You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it.
Mark
Super User II
Super User IIHi OGuyDave and groundhog I can tell you exactly what the issue is here. There is no file to recover it to because the file before your edit is over 120 days ago (assuming you are a paying user).
You can ONLY recover and restore files that were previously edited to within 30 days for free users, or 120 for paid. So, if that files had been edited on 20th November and previously on 1st November you'd be able to do it.
Mark:
Thanks for the clear explanation. My misconception, maybe shared by many users, was that the current file (before editing) was saved to Dropbox and would be available.
I see now that Dropbox only saves that current file for 30 (or 120) days, then deletes it, as the file exists on all of the user's devices.
Armed with this valuable information, I plugged in my TimeMachine backup (Mac), and checked to see if older versions of the file reside there. I was happy to see they were, and I restored the original file from there.
Thanks again for your response.
OGuyDave
i have my free account and I deleted my files two months ago can I recover it. I can pay if needed or update my account to a distinguished but I want to recover all of them are almost 10 files and do not exceed 600 mb .
thank you.
