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Stgcmtj's avatar
Stgcmtj
Explorer | Level 3
15 days ago

Can't edit Excel files on my Samsung tablet.

I have DB on 2 PC's using MS Office 2016 to edit Excel files on DB and DB on a Samsung Tablet with MS 365 to edit excel DB files..When using the Tablet to edit a file created by one of the PC"s, I ca...
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Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Stgcmtj, thanks for posting here!

 

Based on everything that you described it sounds like this is a file that you created, and you're not accessing it using a shared folder/link, right?

 

Would you mind clarifying the exact message you receive on your end when editing the file, using the mobile app? 

 

Also, what is the current plan that you're using? 

 

Let me know more, and we'll take it from there! 

Stgcmtj's avatar
Stgcmtj
Explorer | Level 3
14 days ago

The message I receive is..."Your file xxxx.xlxs wasn't updated because we cannot merge changes made by another user".....

I am the only user on both Windows PC's and the Samsung Tablet.   I am using the baic 3 user plan.

Thank you for your help....Ted   

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    Hey Stgcmtj, thanks for clarifying! 

     

    I did some research on my end, and this seems to be a Microsoft error, and not a Dropbox one. 

     

    Would you mind checking this page here, and let me know if this helps at all? 

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