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gem0303's avatar
gem0303
Helpful | Level 6
2 years ago

Can't use automation to auto-add tags to files in a folder

The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list. I tried adding it as instructed to a newly created folder, and also tried adding the automation rule to an already created folder. Neither worked. I hope this feature didn't get removed because it would be really helpful to organize all of my photos.

  • Talking further with Dropbox staff via email, as of Sept 2023 the automated tagging feature is only available to Dropbox Professional, Standard, Advanced, and Enterprise plans.

     

    This list is available on this page:

    https://help.dropbox.com/organize/dropbox-automations

     

    I thought I was on Standard or Advanced but turns out I'm on the "Plus" plan which is not supported.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi gem0303, thanks for bringing this to our attention.

     

    The tag feature should still be visible in the folder automations. 

     

    Could you attach a screenshot showing the automations options you get when on a new folder?

     

    This will help me to assist further!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    gem0303 wrote:

    The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list.


    It's present in the list for me, both when creating a new automated folder and when adding automation to an existing folder.

     

     


    I tried adding it as instructed to a newly created folder, and also tried adding the automation rule to an already created folder. Neither worked.

    Working fine here. I tested it on a new automated folder and an existing folder that I added a new automation to, and both worked as expected.

     

     

     

    Can you take some screenshots that show the option missing?

    • gem0303's avatar
      gem0303
      Helpful | Level 6

      Screenshots below. I get the same list of options whether I create a new folder and add automation, click "Organize > Add automation", or click "... > Add automation". I'm on the latest version of Chrome (Version 115.0.5790.110) on Windows 11 and have emptied cache and done a hard reload on the page.

       

      • gem0303's avatar
        gem0303
        Helpful | Level 6

        Another screenshot showing the available options on the Dropbox Automations page.

         

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