Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
kimsteacy
3 years agoNew member | Level 2
Deleted (and lost?) Files
I have a new computer... Trying to tidy up files, and logging onto my Dropbox account, I saw that my main (work) folder also had a similarly named folder with the sync issue. I was on a chat this mor...
- 2 years ago
I just wanted to follow-up on this... Dropbox does have a recovery process that they can turn back your "files" to a specific date. It's called "Rewind". This worked well for me, however I did have to go through a Dropbox representative as the option was greyed out for me. They were great! ... and I was able to recover all of my files.
kimsteacy
2 years agoNew member | Level 2
I just wanted to follow-up on this... Dropbox does have a recovery process that they can turn back your "files" to a specific date. It's called "Rewind". This worked well for me, however I did have to go through a Dropbox representative as the option was greyed out for me. They were great! ... and I was able to recover all of my files.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!