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Forum Discussion
My files were deleted, but not everything is coming back, in order to restore them. Why?
Just logged into Dropbox and all my files are deleted. Have most definitely not deleted them myself. I have 2FA on. No sign in notifications received on date that files appear to have been deleted. S...
Hi Flipperchick, yes, desktop means that the deletion was coming from your device.
Now, a few things to ask yourself, and that could have ended up in a deletion is: Did your device experience any hard disk problems around the time of the deletions?
Specifically, do you remember the Dropbox application ending unexpectedly while you were performing changes to your Dropbox? These changes could have that result.
Are you running antivirus software? Antivirus software can occasionally quarantine files. If these files were in your Dropbox, they could have been removed and as a result show as being deleted.
Is your Dropbox in any way pointing towards a non-local disk source such as a network drive or an external drive? If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software will start deleting files before realizing that the entire drive has been removed.
In any case, we can't exactly identify how the deletion happened, just where it happened from. We're glad you got your content back!
The original uploads were from 'web' (which I know I did) and the deletion was from 'desktop' and the reinstatement was from 'web' (which I know that I did). Have no idea what 'desktop' means, other than I assume that it's my computer. Sorry I am not very tech savvy.
Megan
Dropbox Staff
Dropbox StaffHi Flipperchick, yes, desktop means that the deletion was coming from your device.
Now, a few things to ask yourself, and that could have ended up in a deletion is: Did your device experience any hard disk problems around the time of the deletions?
Specifically, do you remember the Dropbox application ending unexpectedly while you were performing changes to your Dropbox? These changes could have that result.
Are you running antivirus software? Antivirus software can occasionally quarantine files. If these files were in your Dropbox, they could have been removed and as a result show as being deleted.
Is your Dropbox in any way pointing towards a non-local disk source such as a network drive or an external drive? If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software will start deleting files before realizing that the entire drive has been removed.
In any case, we can't exactly identify how the deletion happened, just where it happened from. We're glad you got your content back!
Thank you for your comprehensive reply. I still have no idea how I managed to do it, as I answered 'No' to all of your suggestions. But needless to say that I have been in a bit of a brain fog with my Mother dying and in her final days. Hopefully it won't happen again.
Hi, This exact thing just occurred to me... I am on the free Basic account though. I use Dropbox to stage music between my computer and iPad and to back up OnSong on my iPad. I have not been in Dropbox for about 2 weeks. Signed in today to move some files... and everything was gone, zero storage in use... None of the errors listed by others have occurred to me.. files are just gone. I am in the process of restoring what I can.
