You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
alex b.35
8 years agoExplorer | Level 4
deleted folder re appeared after a couple of years
Something very weird just happened with my dropbox account. Out of nowhere, a folder which was deletec about 2 years ago re appeared on my dropbox. It has the files as they were, which makes me wonde...
- 8 years ago
Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you haven’t updated them. We’ll begin rolling out the fix to affected users’ accounts later today. We’re giving you a heads up here so you’re aware of why there may be changes to your Dropbox. Here’s a bit more information about the fix.
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or folders—by moving them or updating the content inside—they will stay in your Dropbox. You can still manually delete these files and folders if you don’t want them.What if I don’t want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and we’ll restore the files and folders for you. You won’t be able to restore on your own using the events page.Do I need to do anything?
We will automatically roll out the fix, you don’t need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.Thanks again for your patience, and we’re sorry for any inconvenience and confusion we’ve caused.
Rich
Super User II
Was there an existing Dropbox folder already on that computer from a previous installation? If so, when you linked the computer to your account it may have reused the existing folder and anything in it would have been uploaded to your Dropbox account as if it were new.
emilg
8 years agoNew member | Level 2
no, definitely not. i haven't had those files in any computer of mine since ... 6-7 years ago when the project ended.
- Rich8 years agoSuper User II
They were either on the computer or still in your account. There's no way for old files to just reappear unless they still existed on a device that was linked back to your account.
Look at the previous version information for one of the files and it will tell you the account and computer that it originated from.
- emilg8 years agoNew member | Level 2just looked and a couple of more folders appeared. same deal. from 6-7 years ago.
can't see version history. i get an error.
and no ... there's absolutely NO WAY these could have been on the computer. i've changed 5-6 computers in the past 5-6 years and those files were deleted way back then when i finished the projects. i also deleted them from dropbox at that point ... but somehow they dug their way out i guess ... :))- thesamovar8 years agoNew member | Level 2
I have the exact same issue. Some very old files just reappeared in my root dropbox directory, and going to the web interface clicking on version history gives a 400 error.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!