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BobF18's avatar
BobF18
Helpful | Level 5
9 months ago

Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS

Dropbox has begun placing folders within folders in my Documents Folder.  I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday.  Odd thing is I haven't use...
desktop
Install
Mac
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.

BobF18's avatar
BobF18
Helpful | Level 5
9 months ago

I see it now.  Sorry about that!

 

Anyway - I was able to follow the directions to uninstall.  All of the terminal commands worked, but unfortunately, the folder re-created itself within a couple of minutes before I even re-installed, but I still reinstalled and deleted the folder.  A few minutes more and the folder came back.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?

    • BobF18's avatar
      BobF18
      Helpful | Level 5
      9 months ago

      Still the same unfortunately.  I even restarted the computer as a 2nd try, but it came right back.

       

      Activity monitor shows only the Dropbox Finder Extension and the dropbox forum (this page).  I force killed the finder extension, but it still appeared.  So weird!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey BobF18 - sorry to jump in here, but could you send us a screenshot of how those folders look on your end so that we can have a visual too?

         

        Do you see any signs of them on the website by the way? 

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