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Forum Discussion
bstahl
7 years agoNew member | Level 2
Deleted folders keep reappearing. What can I do?
I had this problem and putting a file in the folder did not resolve it, it immediately re-created the folder after I deleted it from the Finder (Mac 10.13.3). What did work was to choose Pause Syncin...
- 7 years ago
Many thanks to the Dropbox team - especially Walter for helping me resolve this issue. In my case one fo the 9 sharers of a top level folder was adding back a multi layered sub folder, containing no files, each time the administrator attempted to delete it. All sharers told me that they had attempted to delete the reappearing folder........drilling down by the DB team revealed the culprit who hadnt actually made an attempt to delete but merely said he had! Deletion done and all fixed.....woohoo, champagne celebration! but....
How do you fault find without using the DB team in this case? Two options: make use of Event History and Version History. Using event history showed where I had attempted to delete the folder but did not show who added it back. Version history would not have worked as it only applies to actual files and not folders (this folder structure contained no files). I would suggest adding in a file, delete the folder structure, if it all reappears then check the version history of the individual file - it should show you deleting it and then should reveal who is adding it back. Note the use of "should"! What seems clear is that there are numerous ways that this "reappearing ghost" problem can be solved. Perhaps DB could set up a really detailed help page, that can be easily found, that covers all the myriad permutations of this challenging problem.
Once again - big thank you to the DB team for their prompt and detailed assistance. GuyM
LisaMVIP
6 years agoNew member | Level 2
When we delete or rename a folder it comes back. It doesn't matter what computer or if we are on the website, If the folder is renamed, or moved within hours or the next day both the old folder and the new folder reappear. Or if we simply delete a folder it also comes back. There are hunderes of folders that have been moved, renamed or deleted and keep reappearing. So frustrating and time consuming, how can we stop this from happening?
- billiesoniq6 years agoExplorer | Level 4
I'm experiencing this problem as well.
- Jane6 years agoDropbox Staff
Hey LisaMVIP & billiesoniq, I have now made sure to move your posts under this ongoing conversation, as the hints we’ve posted here with Walter have resolved the OP’s inquiry. Would you mind checking those out whenever you have a bit of spare time & let us know here if you have any follow-up questions?
Thanks & I’m looking forward to hearing back from you!
- LisaMVIP6 years agoNew member | Level 2
Hi Jane, I am reading through the responses where you have moved this post and I'm not seeing an answer to our problem? Please direct me to where they might be or if you can provide some assistance it would be greatly appreciated.
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