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Forum Discussion
Adam L.4
10 years agoNew member | Level 1
Deleted folders keep reappearing
I'm hoping someone can help with this problem. I have been using Dropbox for a few years across a number of devices (2 desktop Macs, a laptop, an iPhone and an iPad). This last week, when I try to de...
- 9 years ago
The web interface should only recreate the folder if a device connected instructs it to.
So one of your devices must not be selectively synced, or has some greater issue.
(1) Check each device to see if the folder is present on the device, and remove it. If it comes back its not that device that ordered it created. If it wont delete then thats the device that cant delete it so orders it recreated. Fix that device.
(2) Failing that, take all devices off line, delete the folder via the web, then bring devices online one by one, and watch for the folder being created, when it is, it was the device you just brought online.
Robert M.28
10 years agoNew member | Level 2
I had the reappearing folder issue, and in my case, it was caused by deleting the folder on two computers, rather than deleting the folder on one computer, and letting it sync to the other. The folder was filled with subfolders and files, and deleting it on my computer or on the Dropbox site didn't work, it just kept coming back. I finally deleted it by a weird combo of actions, but it may have just required deleting it from my other computer. Not sure if this will aid anyone, but Dropbox Support is pretty helpful, so if you don't get it solved here, contact support! And if support helps you out, can you say what they did, so others can learn from this thread?
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