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ghulseman's avatar
ghulseman
Explorer | Level 4
12 months ago

Deleting a Signature Request (from DropBox Sign)

How do I delete a signature request that is still pending and no has signed the document? We currently have two requests that are pending, but in one case the client has changed his mind. In the othe...
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Dropbox Sign
ghulseman's avatar
ghulseman
Explorer | Level 4
12 months ago

Can I get a final answer on this question? It's really necessary for us to be able to manage our files. Are we the only ones with this issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the nudge on this ghulseman 

     

    I heard back from the team and it seems that you can cancel a signature request by following these steps:

     

    A. From a web browser:

    1. Sign in to http://hellosign.com 
    2. Click Documents in the left sidebar.
    3. Hover over“⁝”(vertical ellipsis) next to the request you’d like to cancel.
    4. Click Delete pending.

    B. From the Dropbox Sign mobile app:

     

    1. Open the Dropbox Sign mobile app.
    2. Tap See all to display all signature requests.
    3. Tap the request you wish to cancel.
    4. Tap the“⁝”(vertical ellipsis) in the top right corner.
    5. Tap Delete request.
    6. Tap Delete to confirm.

    If you still find troubles with this, you can navigate to the Signatures page and try cancelling the signature request from there.  

     

    I hope this helps! 

    • ghulseman's avatar
      ghulseman
      Explorer | Level 4
      12 months ago

      Thanks for this info. This doesn't work for me, but before I go into detail, I'd like to make sure I'm logging into DropBox Sign correctly.

       

      I've been going to https://app.hellosign.com Is this the same as going to http://hellosign.com?

       

      Regardless, when I log in to either of these urls, I always get a message that says "Looks like there is an existing Dropbox account associated with this email." So I click that link and it takes me to DropBox Sign. Though my browser url always says I'm at this address: https://www.dropbox.com/signatures.

       

      Is all that normal? Again, I want to make sure I'm logging in correctly before I continue to troubleshoot. Thanks very much for your help. 

       

       and once I log in the URL in my browser window 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi ghulseman, if you've paid for a Dropbox Sign account, you'll be able to login to the Hellosign page. 

         

        As it directs you to the Signatures page, this means you're on a normal paid Dropbox account with the option for Signatures. Do you see any options to delete Signature requests from that page?

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