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Forum Discussion

NancyGribler's avatar
NancyGribler
Helpful | Level 5
10 months ago

Does Dropbox delete your files after a certain amount of time?

Perhaps I missed this when signing up, but I just revisited my account to look at the files I'd downloaded from a previous computer and all files are gone - even tho it says I've used 1.2 our of 2GB'...
Delete
Restore
  • NancyGribler's avatar
    NancyGribler
    10 months ago

    Well, you were right/I didn't realize I have TWO dropbox accounts!! Thank you and found all my files!!!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

No, Dropbox doesnt delete things unless its told to OR it deletes entire accounts after 12 months of inactivity. 

 

If 1.2gb is gone have you checked www.dropbox.com/backups ? 

 

And what about www.dropbox.com/events ?

NancyGribler's avatar
NancyGribler
Helpful | Level 5
10 months ago

Hi Mark,

Thanks for the discussion. I last worked on files in October 2023. None of the suggested solutions seem to be viable 😞

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey NancyGribler, what did you see when you visited your events page? 

     

    Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account? 

    • NancyGribler's avatar
      NancyGribler
      Helpful | Level 5
      10 months ago

      Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago
        NancyGribler wrote:

        Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call?

        Hi NancyGribler 

         

        Dropbox doesnt have such a plan.... it is $10 a month minimum. 

         

        I dont suppose you are actually a Box customer or from another service are you? 

         

        And phone support is only available to paid Business users I'm afraid. 

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