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Forum Discussion
Dropbox suddenly doing a complete reindex?
Platform: Windows 10 Pro (v.1809, latest updates) Dropbox version: 71.3.102 beta Around noon yesterday, Dropbox mysteriously started (I assume) reindexing my entire Dropbox folder; it claimed to b...
Hey there PHR - thanks for lettings us know about this.
I'm sorry I don't have a better answer for this one, but things like beta versions and symlinks are usually the culprits for such behaviors. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience. When symlinks come to play as well, all hells can break loose.
Symlinks may reference locations where Dropbox (i.e. our client) may have limited accessibility and can cause various issues. High CPU usage, poor syncing performance, permissions issues and quota usage disparities are a few of the problems that often come up when symlinks are added to the Dropbox folder.
As a first step to isolate the issue, I'd highly recommend that you install our latest stable version of the client.
To do this, you will first need to follow these steps to verify that you have opted out of "Include me in early releases" option in your settings on Dropbox.com. This will ensure that the application does not automatically update to the beta build after you install the latest stable build:
- Log in to www.Dropbox.com using your web browser.
- Click on you account picture/avatar at the top right corner of the page.
- Click on "Settings".
- From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
Then, use the following link to install the latest stable version of the Dropbox desktop application: https://www.dropbox.com/downloading?build=70.4.93&plat=win&type=full
Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
Please let me know the results!
PS: Instructions on how to remove symlinks if needed, can be found in the following Help Center article: https://help.dropbox.com/desktop-web/high-cpu-usage
Dropbox worked for me for years ... then around 02/13/2020 Dropbox failed on all nine of my computers. I contacted Dropbox twice obtaining no help other than a standard page of instructions to reinstall. Notably on my last contact I also stated "discontinue my annual renewal" ... surprisingly they responded and did so immediately without a whimper ...
Update ... on 03/20/2020 I suddenly noted a few of my PC's displayed the Dropbox icon as "up to date" ... Curiously, I had given up and left Dropbox as a dead issue (not running) ... which means Dropbox accessed my equipment and restarted their programs unknown to me ... after apparently fixing an issue they were incapable of resolving for more than a month and unwilling to discuss.
The problem as observed on Task Manager ... continuous consumption of ram memory until nearing 1GB Dropbox then crashed ... producing the usual Dropbox failure banner.
I suggested Dropbox STOP installing updates without user consent ... which would allow us to back up our systems before installing their latest "update" ... which would have saved me one month of anger.
