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Forum Discussion
Dropbox Unlinked My Accounts Suddenly
Hi there!
I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account.
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Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course)
Business Dropbox Removed:
Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted.
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I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed.
When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account.
Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional.
Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂
The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences).
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
- Rich
Super User II
Enialb2 wrote:
I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine.
Dropbox has ended support for free teams and have begun disbanding all existing free teams. The only way to link two accounts is to be part of a team, and the only team accounts still available are paid Business teams.
You can continue to sync one account to your computer, and you'll need to use the Dropbox website to sign in to the other account. Without being in a Business team, there's no way to sync both accounts to your computer.
Thank you for the answers!
I have never had a free teams account, only a paid personal account with 2 TB space. Today I received an email form Dropbox telling me an account has been disbanded. But I can still see my personal account details and payment just went off again.
I am afraid I am very confused. I do sometimes share some folders with other users on my personal Dropbox. Does that count for a teams account then?
- Mark
lizettejonker it means that at some point you had linked two accounts together. You'd have not noticed it unless you actively logged in to both accounts via the website.
If everything is working as is dont worry 🙂
- Mark
The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences).
https://help.dropbox.com/teams-admins/team-member/free-teams-overview
I'm in this scenario too - I've seen the warnings coming so I knew it was happening at some stage but I couldn't understand still how it applies to me.
I have paid to have a business level of access for a few years, so I am already paying, but now even though I'm paying money to have that... I can't have the two areas I have developed over time, linked?
I've had dropbox for around 14 years so I'm finding this extremely frustrating!
Thanks for any further guidance anyone may be able to give.
I AM SO PISSED RIGHT NOW ... You just suddenly deleted my business folder and now I can't locate the files. I already pay a monthly fee. NOT COOL. HOW DO I FIND MY BUSINESS FOLDER NOW ??????????????
DID I MENTION I ALREADY PAY A MONTHLY FEE?
HOW DO I LOCATE MY BUSINESS FOLDER NOW??????????? Any guidance would be appreciated.
I am cancelling my DB A/c. Such a simple action supported by claims for 'renewed focus' and creating insurmountable disruption with multiple users takes some doing. Like others, I have been utilising DB since it became active as a free user and paid for the last several years. The account addition of a 'Team Account' enabled me to run 'two systems' on 'multiple hardware' i.e. one for working and the other for University with ample 2Tb between the two.
Welcome to 2022 where DB takes a giant step backwards and claims 'refocus' but provides no visible evidence of such claims. The only 'focus' I can visually see is that DB requires the 'User' to pay for functionality. A bit like P&O Ferries sacking staff of 15, 20 and even 30 years to pay lower wages for the same service expectations.My advice to anyone reading this is to look at buying a NAS. I have just ordered one where I can use multiple hardware and sync across all systems, implement my own 4096 bit encryption (far in excess of DB encryption protocol/handshake) and I can back up all my own computers and mobile devices and less chance of being subject to hacking data breaches as nobody else knows how, where your NAS is connected, especially when using a VPN!
DB - I pay £95.88 as a Plus User (2Tb) yet you now expect me to pay £198.86 as a Business User and one with multiple users or £191.76 running two Plus accounts, yet unlike having the 'Team Account' functionality (running both at the same time) that is no longer provided. I am no longer recommending DB and I have an extended family who is all cancelling their Plus Accounts... that's in excess of over a £1k a year or just sy of £2k/yr via business plan. Before anyone says about the 'family plan', some of us have to be DPA 2018 and ISO 27001 compliant for legal reasons. So, in essence... here's a phrase a pity the DB should really think on.. if it's not broke, don't fix it!There's no 'I' in teams - I am a single user that had an excellent workflow with Plus with a Team Account - Now i'm a Drexiter. Long live the private cloud (NAS).
*mic drop*
