We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Researchboy's avatar
Researchboy
Explorer | Level 4
4 years ago

Editing Word document on Android mobile

I am able to edit Excel files stored in Dropbox; however, Word documents say Read Only and state I need to say a copy of my original file to be able to edit it.  I can't see anything different in the...
Android
Edit
Microsoft Office
Mobile
Sync
  • Jay's avatar
    Jay
    4 years ago
    Thanks for the update, Researchboy, if you experience this issue again, please let me know.

    Enjoy your week!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Researchboy, thanks for posting today!

Are you trying to edit the doc on the Word Online app directly when opening it via the Dropbox mobile app?

Are you a member of a Dropbox Business team, or are you opening the files while on a personal account?

Could you try clearing the cache in the Word app to see if this helps?

Keep me updated with any progress!
Researchboy's avatar
Researchboy
Explorer | Level 4
4 years ago

Hi, Jay.

 

I am trying to edit a Word document using the Android Word App on my Samsung S10+.  I have also tried to edit using the Office app on my Samsung.  I have a Personal Microsoft.com OneDrive account.  I am not a member of a Dropbox Buisness Team.

 

I wasn't able to clear the cache in the Word app.  I don't see an option to do this on the Adroid phone Word app.

 

Like I mentioned prevoiusly, I can open and edit an Excel file using the Excel app on my phone.  Same login using my Personal account.  Strange.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Do you have an option like this in your version of Word?
    • Researchboy's avatar
      Researchboy
      Explorer | Level 4
      4 years ago

      I tried to reset in Word app.  When I open a Word doc from Dropbox, it asks to open with Word or Office.  I tired both.  Both open the Word file but greys out the Edit pen icon.  Neither will allow me to edit the file.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Could you forward screenshots showing what you're experiencing?

        Are the Word documents in a shared folder, or anywhere on your account? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!