You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
katrinarobertson216
6 days agoNew member | Level 1
Entire folders vanished from my account
I had folders titled "old pictures" and "old videos." I had them only online and did not synch them with my devices, so they would not take up space. I went online to find a particular picture that w...
Mark
6 days agoSuper User II
katrinarobertson216 wrote:Are there zero options to get the folders back now, and I just have to mourn the loss of decades of family pictures and videos?
If its over 30 days, no, they are not recoverable I'm afraid.
Do you not have other backups in place? People should always use multiple backup methods for files.
In terms of the files themselves, have you searched for a name? Often people move directories by accident.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!