Forum Discussion

Lisa M.47's avatar
Lisa M.47
New member | Level 1
10 years ago
Solved

Files are deleting themselves?? Why??

I keep seeing advisements pop up of files being deleted, but I am not deleting them.
Delete
restore
  • Rich's avatar
    Rich
    8 years ago
    Recover one of the deleted files and then look at the previous version history for it. It will show you which account/device was used to delete it. That's where you need to look.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 years ago

so how is it happening?

Look at the Previous Versions history for one of the files. It will show you which device the deletion occurred on (when it says You deleted it in Events, it doesn't mean you personally. It only means that it happened on one of your devices. You need to find out which.). Once you know which device it happened on, you need to figure out what caused the deletion.

Dropbox cannot delete files without being told to. It's that simple.

Can Dropbox at least restore them to what they were before the deletion event?

You can undo full events. See here:

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