Forum Discussion

Lisa M.47's avatar
Lisa M.47
New member | Level 1
10 years ago
Solved

Files are deleting themselves?? Why??

I keep seeing advisements pop up of files being deleted, but I am not deleting them.
Delete
restore
  • Rich's avatar
    Rich
    8 years ago
    Recover one of the deleted files and then look at the previous version history for it. It will show you which account/device was used to delete it. That's where you need to look.
Becky Jo S.'s avatar
Becky Jo S.
New member | Level 1
9 years ago

I had almost 5000 files deleted when I was flying and not connected to the internet.  It took them 4 days to restore these files.  I just had another large file showing as deleted on 3/17/16 (which I did not do), so I restored it, but it only restored the folders and none of the files.  I found the files and it says I deleted it 5/20/16 (again when I was on a plane).  So I deleted the folder on 3/17 according to the events page, but I deleted it on 5/20 according to version history.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!