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Forum Discussion
Files uploaded via file request are added and then, almost immediately, deleted.
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time...
Nancy
Dropbox Staff
Dropbox StaffHey PtboPete! Thanks for posting this on our Community.
When testing this on your end, did you create a recording of the issue, by any chance? That’d be really helpful to investigate this further.
Did you also upload files via the file request, while testing, or with these steps?
Can you go to your Events page and let me know if it reports something more? If it does, feel free to send me a screenshot of what you see.
Keep me in the loop for more updates.
- Sorry, no recording. In explorer the file showed for 1-2 seconds then gone, same for web.
- Uploaded via file request, the same way others would be doing it. Drag desktop folder onto landing zone and hit upload.
- Events page shows file uploaded, then the next, then the next etc. No sign of deleting (except the ones I manually deleted)
- Nancy
Thanks for the extra info, PtboPete! Does the same thing happen, if you open a new file request and upload a small number of files to it now?
No such luck. I created a request called testing and it auto created a folder by that name. I grabbed a folder called IC 5070-sub which contains jpg and fit files. Dragged, dropped and let it do its thing. I monitored on my desktop and a new folder inside testing was created called "IC 5070-sub Peter [removed per Community Guidelines]" each file came in and in 2 seconds was gone. I should also mention another folder was created called "Peter [removed per Community Guidelines]-IC 5070-sub" which disappeared after the transfer was completed.
Once the whole procedure was complete I checked the deleted files in the web and they were all there.
As an added test I grabbed 9 individual files (no folder) and dragged them to the landing zone and each one was copied and then deleted. Here is a link to the screenshot, [removed to prevent excess traffic]
Shouldn't need to but wondering if a reinstall might be in order..... Hmmm, I'm going to try on another machine and see what happens there.
