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BBarkalow's avatar
BBarkalow
Helpful | Level 5
2 years ago

Full Text Search Not Working on Business Advanced (Trial)

We're evaluating the Business version, and are unable to search across files for text content.  Unless the file was created using the mobile scan app (Android), text within the files is not being ret...
dropbox business
File access
Mobile
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi BBarkalow,

     

    Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

     

    If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

     

    Best,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi BBarkalow, thanks for bringing this to our attention.

 

Could you try using incognito/private browsing mode without any extensions running?

 

This will help me to assist further!

  • BBarkalow's avatar
    BBarkalow
    Helpful | Level 5
    2 years ago

    I tried that for Firefox and Edge, but no change in behavior.  Both browsers are on current release levels.

     

    Is there an incognito mode for the Android app?  That doesn't return searches with matching file contents either.

    • BBarkalow's avatar
      BBarkalow
      Helpful | Level 5
      2 years ago

      Hi - any updates on this, or is it simply not supported?  It's an essential requirement for my company, so if it doesn't work - or there isn't a statement for when it will - it's a deal-breaker and we'll spend more with a competitor's product.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi BBarkalow,

         

        Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

         

        If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

         

        Best,

        Ben

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