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BBarkalow's avatar
BBarkalow
Helpful | Level 5
2 years ago
Solved

Full Text Search Not Working on Business Advanced (Trial)

We're evaluating the Business version, and are unable to search across files for text content.  Unless the file was created using the mobile scan app (Android), text within the files is not being ret...
dropbox business
File access
Mobile
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi BBarkalow,

     

    Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

     

    If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

     

    Best,

    Ben

BBarkalow's avatar
BBarkalow
Helpful | Level 5
2 years ago

Hi - any updates on this, or is it simply not supported?  It's an essential requirement for my company, so if it doesn't work - or there isn't a statement for when it will - it's a deal-breaker and we'll spend more with a competitor's product.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi BBarkalow,

 

Full text search is available on business advanced plans (including trials), but needs to be enabled via your admin console. You can read more here: https://blog.dropbox.com/topics/product/search-images-text-ocr

 

If this still isn't working for you or you need further assistance, reply to this message and I can see what else we can do for you.

 

Best,

Ben

  • BBarkalow's avatar
    BBarkalow
    Helpful | Level 5
    2 years ago

    Thank you BenDBX !  That worked.

     

    I'm surprised that it's a beta feature (still - the referenced article is from 2020 after all), but as long as it works I'm happy.

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