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Cidovia's avatar
Cidovia
Explorer | Level 3
2 years ago

How can I restore an account after a ransomware attack?

Hello there,   I would like to know how to restore the whole account to a previous version in order to delete all the files infected by a virus. I saw how to recover files but not the whole acc...
restore
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Cidovia's avatar
Cidovia
Explorer | Level 3
2 years ago

Thank you so much! In that case I'm supposed to be able to do that because it is my account, he used the same. I'm going to try to unlink his computer from here and I will let you know.

Cidovia's avatar
Cidovia
Explorer | Level 3
2 years ago

Now I have another question. Although I had unlink his device, I understand that the affected files are already up on the cloud. If I synchronize Dropbox from my device I will got that files, won't I?

The account was OK on Monday 27. Now I'm seeing that every single file was modified on Tuesday 28 at 16:09. That means the whole account is corrupted, I'm afraid.

Should I delete everything now?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Cidovia, no need to delete anything!

     

    We can assist you with rolling back the account to a point in time you prefer. 

     

    Can we send you an email?

    • Cidovia's avatar
      Cidovia
      Explorer | Level 3
      2 years ago
      Oh, thank you Hannah, that would be great. Of course you can send me an email.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, Cidovia! I just sent you an email, so we'll continue working on this there. 🙂

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