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Forum Discussion
How can I restore my Dropbox account which was deleted when the team was deleted?
I have had a basic dropbox account for close to 10 years. Maybe a few years ago, I joined a dropbox team so that I could share a few photos with some friends. Recently, the business team account was ...
I didn't realize that joining a Dropbox team would move all my personal files under the teams account. I assumed that instead, I would have had access to the teams account and still retain my personal account as a separate entity.
After a closer look, it seems that all my personal files are only visible under the team folder, and I am not able to access it as the team account has been deleted. When I try to open anything from my desktop I run into the below error (for MS word files).
The files are not 0 bytes, I have also attached a screenshot of what is visible from my desktop. The issue, I think, is that everything has been moved to under the deleted team account.
Please advise further on next steps. It would mean so much if I could retrieve these files, I have been using dropbox for over 10 years and it has been my primary source of file storage.
Error messageFiles visible from my PC (but not accessible)
- Jay
Dropbox Staff
Could you right click one of those files, and then 'Properties'? The 'Size on disk' would confirm if the file is 0 bytes.
