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Dr-PC's avatar
Dr-PC
Explorer | Level 3
2 years ago

How do I restore a folder that's been corrupted by ransomware?

A bad program renamed all my files in a folder and its subfolders.  It appears to be OK in the cloud and I have turned off updating.  How do I download the good folder in the cloud to replace the cor...
Restore
  • Megan's avatar
    Megan
    2 years ago

    Hi Dr-PC, have you tried reaching out to our Support team directly? 

     

    If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

Dr-PC's avatar
Dr-PC
Explorer | Level 3

Yes, I see hundreds of them.  I didn't quite get back to 10:13 am on February 25 when the renaming started, but I think all of them are there.

I tried Rewind again, and it only goes back to the 27th, when most of the renaming was complete.

John

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Dr-PC, have you tried reaching out to our Support team directly? 

 

If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

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