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julia3579's avatar
julia3579
Explorer | Level 3
2 months ago

I accidentally deleted my file and it's not in my deleted items folder

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to pe...
Delete
Restore
  • Hannah's avatar
    Hannah
    2 months ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey julia3579 - sorry to hear about your missing file.

 

Could you have a look at your events page and let me know if you can find any signs of it?

 

Also, were you the owner of the file or was it a shared one perhaps?

 

Let us know more and we'll take it from there, Julia. 

julia3579's avatar
julia3579
Explorer | Level 3
2 months ago

Hi Walter, 

 

I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

    • julia3579's avatar
      julia3579
      Explorer | Level 3
      2 months ago

      Thank you for your help!

       

    • tatendamakoni's avatar
      tatendamakoni
      New member | Level 2
      2 months ago

      Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

       

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