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Forum Discussion

Caleb C.1's avatar
Caleb C.1
New member | Level 1
11 days ago

I can't remove a PNG file that was shared with me via a phishing email.

I can't make it go away.  Dropbox won't respond to my emails or do anything about it.  I will need to move to a different cloud service if I can't resolve this due to work policies. Any suggestio...
Delete
Security
Shared Files
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, Caleb C.1.

Can you send me your ticket number here? I’d like to locate your support request in our system and take a look. 

Other than that, I'd like a screenshot of what you see on your Dropbox account when trying to delete the file in question.

Keep me posted.

Caleb C.1's avatar
Caleb C.1
New member | Level 1
11 days ago

 

About Delete, edit, and organize

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