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barrny1's avatar
barrny1
New member | Level 1
2 months ago

I can't seem to find my pictures anywhere.

When drop box first came out they offered 2 gigs of free space for storage.  Everything was simple and easy to acess through my phone app and computer.  Once introducing more storage option and a new platform I can't find my pictures anywhere.  About 6 months ago I stumbled on it and found the pictures so I know they are there but Dropbox has made it impossible to find now. They keep pushing the upgrade. Anyone else with the same issue?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    As long as you are using the same email and log on and password etc. the files should always be there - regardless of any upgrade offers (which have always been around, after all, they need to cover costs some how). 

    What do you get if you go to www.dropbox.com/home ?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    barrny1 wrote:

    When drop box first came out they offered 2 gigs of free space for storage. Everything was simple and easy to acess through my phone app and computer.

    That hasn't changed. They still offer 2GB of free space and it's still easily accessible on your phone or a computer.

    barrny1 wrote:

    Once introducing more storage option and a new platform I can't find my pictures anywhere.

    You would access your files the same way you always have. Just sign in with your email address and password. If you're using the Dropbox website or a mobile app, you'll be able to browse all of the data in your account. If you're using the Dropbox client on a computer, it will sync all of your files.

    If you're signing in and not able to see your files, make sure you're signed in to the correct account as it's possible to have more than one account under different email addresses. Look on your Events page for any activity on your account. If there's no activity, you're likely not signed in to the correct account.

    barrny1 wrote:

    About 6 months ago I stumbled on it and found the pictures so I know they are there

    Are you sure it was six months ago? If you haven't signed in to the account in more than a year, then it could have been deleted due to no activity.