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Forum Discussion

MultiKoopa's avatar
MultiKoopa
Helpful | Level 7
8 days ago

I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.

I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. W...
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  • MultiKoopa's avatar
    MultiKoopa
    6 days ago

    full uninstall and reinstall fixed it. Thank you!

MultiKoopa's avatar
MultiKoopa
Helpful | Level 7
7 days ago

Hannah  ok I did this. 

Now after resetting the file system warnings... This happens the first time I just press delete: 

Shift-Delete now shows the this popup: 

but... pressing "Yes" doesn't actually do anything; doesn't delete it.

Shift+Delete again shows this:

and pressing Yes still does nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 days ago

    Hi MultiKoopa, one more thing, please.

    Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior. 

    • MultiKoopa's avatar
      MultiKoopa
      Helpful | Level 7
      7 days ago

      Windows 11 Pro, version 23H2, OS build 22631.4460

      Dropbox v212.4.5767

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 days ago

        Hey MultiKoopa, if you just reinstall the Dropbox app, does the delete option still not work?

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