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Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 months ago

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that window is closed. Screenshot here:

https://www.dropbox.com/scl/fi/3a85joo6jiqv27hddtiu9/SCR-20241004-pagq.png?rlkey=3y02pys3na8c1zws0hgrnzbk1&st=xac12ow5&dl=0

Thanks!


Eric

Delete
  • Walter's avatar
    Walter
    2 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

    • CoreZero's avatar
      CoreZero
      Explorer | Level 4
      2 months ago

      Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!

      • jaijai57's avatar
        jaijai57
        Explorer | Level 3
        2 months ago

        I am having this problem. first in safari, cleared cache, didn't work still
        tried Chrome... still not working?? Not sure what else to try.

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