You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

klsjd2004's avatar
klsjd2004
New member | Level 1
21 days ago

I deleted 18593 files, but I don't know how this happened?

I received an email today from no-reply@dropbox.com that says I deleted 18593 files. I did not delete one file, let alone 19K of them.  It says I did this on a Mac, but I haven't booted up a Mac in d...
Restore
klsjd2004's avatar
klsjd2004
New member | Level 1

I have no idea what was deleted, but I don't have many (any?) shared folders. I am not part of a team.

I can see about 20 files (only) on the linked page.  The support page does open.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Thanks for the info, I'd recommend submitting a ticket from that page for the support team to assist further on this matter. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions