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tigercaptain's avatar
tigercaptain
New member | Level 1
4 days ago

I had downloaded my files on my Mac, but they're 0 bytes; they don't exist on the web either.

I unsubscribed from Dropbox in March 2024 and downloaded all my files before canceling. However, when I checked today (January 2025), I found that my downloaded files are corrupted (Zero Bytes on Mac...
Mac
restore
Web
tigercaptain's avatar
tigercaptain
New member | Level 1
4 days ago

I don’t remember exactly how I downloaded the files, but at this moment, all of these folders have disappeared.

Could you advise me on how I can restore them?

Thank you for your help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hi again, tigercaptain. If the files were deleted from the Dropbox website back then, after you downloaded them to your computer, I’m afraid there isn’t much to be done, since they'll have been deleted outside of your file recovery window. 

Besides your current computer, did you happen to have another one linked to your Dropbox account? If yes, your files may be still there, so that you can access them this way.

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