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Forum Discussion
I keep seeing conflicted copies for my audio files, after using a third-party software.
Hi!
Recently I've been getting problems with duplicate files when I export audio files from my software directly into a Dropbox folder . One of them is labled "conflicted copy", (I think that's...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our Community today, JoelBille! Hope you’re doing well.
When saying that the original file is still incomplete, do you mean that the conflicted copy contains the latest updates you’ve made to the file when exporting it from the third-party app?
About the iPhone you also have linked to your Dropbox account, none of the audio files are open there while you edit them on your computer, correct?
Finally, can you quit the Dropbox app on your Mac device and reproduce the issue again? Do you still see conflicted copies produced then?
Let me know when you have more info.
Hi Nancy!
Yes, the conflicted copy is the "correct" and complete one. I've made no changes between the two versions. I don't know exactly when they appear, I can make some more tests to see when it actually happens. I think it is while the file is still being rendered.
And no, not editing anything on the phone, no technically possible way to do it. I just use the phone app to view and share.
I'll try quitting the app and see what happens, I'll be back with more info.
Hi again, sorry for the delay. I havn't had time to look closer at this until today. Quitting the app on the computer does not help, it still happens. I just exported an audio file to look at what happens. The export process takes a minute or two, however the file is visible in finder as soon as the export has started. I noticed that the dropbox update/upload symbol showed next to the file name in finder, the one with a circle/clock getting filled, while the file was still in the process of being exported. However, it works fine and as expected. However, two minutes after the export was completed, the conflicted copy appeared, and the original audio file is now incomplete, it has shorter duration that it should and stops abruptly.
It doesn't seem to be 100% reproducable though, I tried the exact same thing again and this time the conflicted copy has not yet shown.
I have not made any updates to the third party software before this started, nor to my OS.- Rich
Super User II
JoelBille wrote:
Quitting the app on the computer does not help, it still happens. ... I noticed that the dropbox update/upload symbol showed next to the file name in finder ...
Make sure you're quitting the application and that Dropbox is not running, and test it again. Dropbox can't sync files and the sync icons would not be visible if the Dropbox application isn't running.
Thank you! You're right, dropbox seems to be running in the background somehow. I do want it to, I've built my workflow around having the dropbox app running so it wouldn't be a solution to quit the app, that would mean stop using dropbox in my case. But it might be useful for diagnostics I suppose.
