You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lmensah's avatar
lmensah
New member | Level 1
13 days ago

I tried using Dropbox Rewind, but I couldn't restore my old photos.

help! I am trying to restore some old pictures but to no avail. I have tried the rewind and have not seen any progress yet. What am I missing?
Dropbox Rewind
Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Thanks for your post here, lmensah.

When were these photos deleted from your Dropbox account exactly? 

What happens if you try to restore them via your Deleted files and/or Events page? Do you get any errors or nothing happens at all?

Finally, I’d like to know the Dropbox plan you see here.

Keep me in the loop for more info.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!