Forum Discussion

New member | Level 1

3 months ago

I tried using Dropbox Rewind, but I couldn't restore my old photos.

help! I am trying to restore some old pictures but to no avail. I have tried the rewind and have not seen any progress yet. What am I missing?

Dropbox Staff

3 months ago

Thanks for your post here, lmensah.

When were these photos deleted from your Dropbox account exactly?

What happens if you try to restore them via your Deleted files and/or Events page? Do you get any errors or nothing happens at all?

Finally, I’d like to know the Dropbox plan you see here.

Keep me in the loop for more info.

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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