We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CoreZero's avatar
CoreZero
Explorer | Level 4
2 months ago

I'm seeing a "What's New" page when permanently deleting my files.

When I select Permanently Delete under Deleted files in the browser interface and enter my correct password and confirm delete, I get a WHATS NEW info pop-up and the delete option closes when that wi...
Delete
  • Walter's avatar
    Walter
    2 months ago

    Hi there CoreZero - sorry to hear you're having issues with this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you still get the same results?

     

    Thanks!

CoreZero's avatar
CoreZero
Explorer | Level 4

Beautiful! So easy when you know what you're talking about! Tried Safari, was using Chrome. Problem solved thank you so much!!!

jaijai57's avatar
jaijai57
Explorer | Level 3
31 days ago

I am having this problem. first in safari, cleared cache, didn't work still
tried Chrome... still not working?? Not sure what else to try.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi jaijai57, are you part of a Dropbox team? Is the file you're trying to permanently delete in personal or shared folder?

     

    Does this occur for any file you're trying to permanently delete?

    • jaijai57's avatar
      jaijai57
      Explorer | Level 3
      31 days ago

      I have tried multiple things, including deleting items that only belong to me deleting everything in the deleted items and trying ones that have been shared with me as well. I realize I’m not trying to really delete those. I just don’t wanna see them anymore.
      In any which way I’ve tried it. The same thing is happening.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        31 days ago

        Could you clarify exactly what happens when you are trying to permanently delete files? A screenshot showing this would help greatly.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!