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Forum Discussion
Impossible to delete The old Dropbox main folder Windows 10
The support people that answer the chat have no clue about anything, thy just try to stall by asing some standrad quetsions and then wokring very hard to missunderstand whatever you say. The "real" support (if such exists) is only reachable by email. Dropbox was good, but have gone full soviet. Im also looing for a new service.
I have beeen spending more than 10 hours to delete the old dropbox folder, so i can put the new dropbox foder there. I boot in failsafe mode, and rename or delete the folder. I also uninstall Dopbox. Still whenever i log in normally to windows, the folder is recreated without Dopbox installed!
Then, ofcourse i cant install the new dropbox there. It will only say "a dropbox folder already exists" and refuse. The so called "support" is a joke. They are not IT prefessionals, just some poople who have a list of prepared questions and answers. The "real" support (if such exists) is far away on email.
But anyway, anybody know how to REALLY delete the old folder?Well, when you delete a file it is not actually gone from your account.
Since Dropbox offer file version and history recover, which means each account will able to recover the delete file in certain period.
If you are sure that you do not want to keep the folder you can permanetely delete the file here is an article with instructions:Permanently delete files
- Sign in to dropbox.com.
- Click "…" (ellipsis) beside the file's name.
- Click Delete.
- Jane
Dropbox Staff
SpoilerIf you’re having trouble uninstalling the Dropbox app, follow these steps:
Reinstalling the latest version of the Dropbox can fix the uninstall process.- . The installer downloads automatically.
- Double-click the downloaded file.
- After the install completes, click the Dropbox icon in the system tray.
- Click the gear icon.
- Click Quit Dropbox.
- Try to uninstall Dropbox again.
If the app still won’t uninstall, follow these steps to manually uninstall:- Open Windows File Explorer.
- Copy this line and paste it into the address bar. Press Enter.
%PROGRAMFILES(x86)%- In Files,” open the folder, then open the folder.
4. In you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:- Right-click DropboxUninstaller.exe.
- Select Run as Administrator.
- Enter the computer admin username and password when prompted.
- Follow the the steps in the uninstaller.
To both of you, pls answer the question i have, not anoother questoin i don't have. I shold not be possible to twist what i wrote to "im trying to unistall Dropbox", but you did. It should not be possible to twist what i wrote to delete a file or folder within the main dropbx foder, but you did.
I repeat:
I hade some sync-problems so i reinstalled Dropbox in a new locatoin. Then I wanted to move the new folder to where the old one was (E:\Dropbox)
TIPS: Repeat my steps so you can reproduce the problem. Should only take a few minutes, and then you will stop missunderstand my message.
So I first uninstalled Dropbox, including register enterys, including Syswow64 folders. Then i start Windows 10 in failsafe mode. Then I delete the Dropbox folder. HOWEVER as soon as i reinstall Dropbox and try to move the DropBox folder to the old locatoin (E:\Dropbox) it recreates the Dropbox (before i ask to move) and then when i give command to move it say "a dropbox folder already exist there". Do you now understand the insanity of the problem?
I see two ways (pls correct me if im wrong). Either make dropbox accept to use an old folder, or if not possible tell me step by by step how to erase the old dropbox main folder without dropbox recreating it.
And one more time. The problem is exactly what i have described. If You have a problem accepting that, take deep breath, walk around the block or what ever, but don't try one more time to twist my words. In my very first mail i was superclear but agian and again and again you try to solve a problem i dont have. Pls stop that and focus on the problem at hand.
In the old dropbox this was also a problem, but not so big as it is now. Then you coluld just rename the old folder to "Old_Dropbox" and install the new. So beeing a programmer myself i suspect somone have worked really hard to make a dropbox udeleteble, without understanding what a hell that can create for a end user.
Regars, Pär
(I attach a screen of some of the folders and files that are autocreated)Problem solved. It was "Widows Search", the indexing sevice that was located in the DropBox Folder and also some documents that was always open (Action Outline documents).
SUGGESTION:
When DropBox cant move the DropBox folder because some files are locked, inform the user of what files. Dropbox do have that information and to not tell the user is ...not a good solution? Without that informatin, how on earth is a normal user expected to deal with that problem?
I solved it by doing a normal copy, and then windows told me what files was the problem. Dropbox should do that, because maybe the user dont have space enogh to make a copy and maybe the user dont know about that workaround.
