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Forum Discussion

SusanR's avatar
SusanR
Explorer | Level 4
7 years ago

Incorrect Timestamp shown to uploaded files

I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hi all,

     

    The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

     

    Regards,

    Frank

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey SusanR, welcome aboard & thanks for reaching out here regarding this matter, I hope you’re doing well today!
 
So as to further investigate & assist you on this matter (as we’d need to work on a specific example),  I’d recommend writing in to us here: https://www.dropbox.com/support?ref=dropboxsupport, in order to check your account-specific details internally on our tools. Once you get in touch with us, please let me know a ticket ID in your reply, so that I make sure this request is handled as soon as possible. 
 
Thanks again for your cooperation & I’m looking forward to hearing back from you! 

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