You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jabubin's avatar
jabubin
New member | Level 2
6 years ago

Indexing... (forever)

Hello!  I moved some video footage to my Dropbox last night, and it's still indexing this morning.  Meanwhile, it's eating up my CPU, my RAM, and it says it's locked up 100% of my disk (when I check task manager).  I checked, and none of the files have inappropriate characters (colon, slash, etc).

The only thing I can think that might pose a problem is that I have started to do some video editing.  I use Videopad, and I believe that it makes some sort of directory to the files that you're working on.  I have Videopad saved on the desktop, *not* in the Dropbox folder, because I read that can cause sync problems; I haven't used it in several days, and definitely not since I uploaded these files, but I thought that might be related...?

I'm on Windows 10; I'm not using more than a small fraction of my quota.  What's going on here?  Thanks in advance!

  • Jay's avatar
    Jay
    6 years ago
    Hi there, could you check to see which folder is still syncing? Is it a specific folder or filetypes? How large is the file?
    • jabubin's avatar
      jabubin
      New member | Level 2

      I have not, but as I was putting the files in my dropbox last night, I saw a notification in my system tray to that effect.  It said that I ought to re-install Dropbox in order to fix the Dropbox icon, but when I looked after dinner, the notification seemed to be gone, and the problem it had referred to (the dropbox symbol not displaying properly) seemed not to exist.  I'll try that now!

       

    • jabubin's avatar
      jabubin
      New member | Level 2

      An update --- I uninstalled, downloaded the latest version, and reinstalled it; it's back to indexing files.  I think I had about 9000 files in my dropbox; it said "indexing 9000 files," then "indexing 8000 files," and so on, to 5000, and has been hanging out there for the last 25 minutes or so.  

      Thanks again!

      • atccodex's avatar
        atccodex
        Icon for Super User alumni rankSuper User alumni

        I'd let it sit and see if it gets through. If not, maybe there is a file in there it is having issues with.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!