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jabubin's avatar
jabubin
New member | Level 2
6 years ago

Indexing... (forever)

Hello!  I moved some video footage to my Dropbox last night, and it's still indexing this morning.  Meanwhile, it's eating up my CPU, my RAM, and it says it's locked up 100% of my disk (when I check task manager).  I checked, and none of the files have inappropriate characters (colon, slash, etc).

The only thing I can think that might pose a problem is that I have started to do some video editing.  I use Videopad, and I believe that it makes some sort of directory to the files that you're working on.  I have Videopad saved on the desktop, *not* in the Dropbox folder, because I read that can cause sync problems; I haven't used it in several days, and definitely not since I uploaded these files, but I thought that might be related...?

I'm on Windows 10; I'm not using more than a small fraction of my quota.  What's going on here?  Thanks in advance!

  • Jay's avatar
    Jay
    6 years ago
    Hi there, could you check to see which folder is still syncing? Is it a specific folder or filetypes? How large is the file?
    • jabubin's avatar
      jabubin
      New member | Level 2

      I have not, but as I was putting the files in my dropbox last night, I saw a notification in my system tray to that effect.  It said that I ought to re-install Dropbox in order to fix the Dropbox icon, but when I looked after dinner, the notification seemed to be gone, and the problem it had referred to (the dropbox symbol not displaying properly) seemed not to exist.  I'll try that now!

       

    • jabubin's avatar
      jabubin
      New member | Level 2

      An update --- I uninstalled, downloaded the latest version, and reinstalled it; it's back to indexing files.  I think I had about 9000 files in my dropbox; it said "indexing 9000 files," then "indexing 8000 files," and so on, to 5000, and has been hanging out there for the last 25 minutes or so.  

      Thanks again!

      • atccodex's avatar
        atccodex
        Icon for Super User alumni rankSuper User alumni

        I'd let it sit and see if it gets through. If not, maybe there is a file in there it is having issues with.

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