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Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
2 years ago

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August

 

Things I have checked:

my system is MacOS 13.1 - up to date

macbook air M1 2020 - fairly recent

dropbox desktop app is up to date

I have fixed hard links and permissions

I have checked that the folders are syncing to Library > Cloud Storage 

it's not my internet connection - I have 90mbs

it's not our account reaching capacity - i have 2tb and only use 10% of that

 

Still not working 

 

I made a second request via email i have made - the first one went unanswered

 

Thanks

Desktop
Dropbox Family
Mac
Sync
  • Neilwgardiner's avatar
    Neilwgardiner
    2 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Neilwgardiner, thanks for bringing this to our attention.

     

    Have you enabled full disk access for the Dropbox app in the Mac OS settings?

     

    This will help me to assist further!

    • Neilwgardiner's avatar
      Neilwgardiner
      Helpful | Level 6
      2 years ago

      Yes -- I have enabled full disk access for Dropbox

      I restarted

      I then fixed the hard links and permissions

      it is still indexing

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try fully rebooting your machine, if you haven't done so already?

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