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Forum Discussion
Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
I am using word on an iPad to edit and create word documents, but shortly after I start working on them i get the error message on the word app that says “cant upload, something is wrong...” sometimes the error message says something to the effect of the file being open somewhere else and cant save.. Please help!!
- Sanchez
Dropbox Staff
Since the OP is not replying, I will.. Same exact issue. I don’t know how to post screenshots here, so I’ll just say it is a banner that appears at the top of the document but below the toolbar, and there is an X to dismiss it. Sometimes it clears up on its own, but it is becoming more frequent and taking longer to resolve. The only solution is to save with a different file name, thus creating a whole new document, which is quite inconvenient and confusing, as I’m dealing with a novel manuscript, and can’t afford to mix up versions and lose hours of edits over this.
I use both an iPad mini 3 and an iPhone 7, both usin the very latest iOS, 11.2.5. I have version 80.3.2 of Dropbox, although this has been going on for several sessions, now. I’ve tried signing out and back in to both Word and Dropbox, as well as unlinking and delinking the accounts, and I’ve cleared the cache, which is an option in Dropbox. I stopped short of uninstalling either program, as I currently have a nu,ber of documents in the “unable to sync” mode, meaning I would be deleting them permanently.
I’m having the exact same issue on an iPad Pro, running iOS 11.2.5 and Dropbox is 80.3.2
Any help would be great, not happy to be paying for Dropbox and to have to deal with this issue every time I open a file.......
