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Forum Discussion
I've lost my Dropbox Paper documents, how can I get them back?
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a big problem for me. After a few days, some of the documents started to appear again, but it is only a small part. I can't find an official statement from Dropbox anywhere. I tried the usual procedures and those I found on the forums, but nothing helped. A small part of the documents came back, but the vast majority of them are gone. Can anyone please advise me or direct me? This is an unpaid service, I have not noticed any changes to the rules that could explain anything. Thank you
ROBERT369NancyJay
Figured this out. Dropbox migrated all the old paper documents to a dropbox folder called "Migrated Paper Docs" and gave everything the extension ".paper"
So, you can search ".paper" and everything will come up.
So find this "Migrated Paper Docs" folder, go here:
https://www.dropbox.com/home
Look thru the left side for a folder called "Migrated Paper Docs". They're all in there now!
https://www.dropbox.com/home/Migrated%20Paper%20Docs?di=left_nav_browse
HOPE THIS HELPS YOU!This is also happening to me. DB paper home page only shows the paper I made today, and my 100+ other docs are missing unless I search.
- Nancy
Dropbox Staff
adam1111, I’d like you to try something else as a test. If you have the Dropbox mobile app installed on your device, please search for one of the Paper docs you’re missing; are you seeing its current filepath in the results?
If you do, please tap on the ellipsis icon with the three dots next to it and choose the option “Show in folder”. Can you see the rest of your missing files then, including that one?
Big paper update!
The new dropbox paper app-update landed and now i can say you lost all my files! Last time I had 10 - 15 files from my 80 plus (no one is counting something that should be safe) and now i can see 2 of them. I tried to use the search all thi tricks. Its gone!
NancyI NEED A PROFESIONAL UPDATE FROM YOUR EMPLOYER ASAP! WHAT IS GOING ON WITH YOUR SERVICES???
NEED MY DATA BACK ASAP
Hey Dropbox people!
Where is my update, where is the promised information and technical support?
Where is my lost data?
Hi Robert, same thing happened to me and at the same time that you are mentioning (noticed it middle January) that all Paper Dropbox documents have disappeared. They are not listed nor in any folder. However I did figure that when i search with key words they do come up in search box. Please let me know has solution been found to this? Ie how to return files to main folder and view? They are not in the bin or nowhere else. Thank you.
Hi, yes for me they have totally dissapeared too. In main view they are gonne compleately. And at the same time that you stated. It is not really too helpful that they do appear (at least some of them) when i search key words as for lots of these files I can not even remember key phrases so it is almost as if they are gonne.
It did happen at same time as you stated (mid January) so clearly something DID HAPPEN with dropbox paper than.
Hi Megan.
Everything was in pristine condition in the first half of December. I found out about the change, or rather the fact that it completely disappeared, in the second half of January.
It is important to mention that I contacted several friends and partners who had the same problem. The documents disappeared. I also contacted clients to see if they could see the documents that I shared for them - they disappeared.
As I wrote before, each refresh of the page causes more or less documents to be loaded, but in reality only a small part of the original number is shown to me.
It is bad because I had projects scheduled for the next year, budgets, installments ... everything
- Jay
Hi ROBERT369, thanks for bringing this to our attention.
Are you able to see the missing files on the events page or deleted files page?
This will help me to assist further!
