We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dan63's avatar
dan63
New member | Level 2
4 years ago

lost files

hi 

 

I think recently dropbox said they are downsizing the free space to 200 mb. and my previous files are all lost. 

is it possible to recover them?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Dropbox quota is 2gb unless you have paid account or bonuses. However, a reduction in quota does NOT delete files so that isnt what has removed them. 

     

    You can see deleted files at www.dropbox.com/events and recover from there within 30 days of deletion. 

    • dan63's avatar
      dan63
      New member | Level 2

      found the files. thank you so much 

  • CTMarketing's avatar
    CTMarketing
    New member | Level 2

    I have lost files on a paid account. Stuff I was working yesterday was not in the folder today.

  • 0031's avatar
    0031
    Explorer | Level 3
    I've had db for a year and I started seeing files in the beginning but after a week or so the files disappeared and I haven't seen any new files in all this time I can't believe that db didn't find anything for a year all the files that I have say download an app that supports the file and these files aren't really even a file that I was getting in the beginning when I first got the account now it says that my storage is full and is telling me to move my files I really liked db when I first got it but it's been useless for a year and a waste of money
  • Taron's avatar
    Taron
    New member | Level 2

    Hi , i lost my files , i can not find my files in my deleted folder , it is older than 1 month so... is it possible to get it back ?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      Hi Taron 

       

      I'm afraid not. If you were not a paid user at point of deletion you cannot recover past 30 days. 

      • Taron's avatar
        Taron
        New member | Level 2

        can i or can i not get my files back older than 30 days? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!