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Forum Discussion
Microsoft Word documents won't sync
Hi!
Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for th...
Hello!
Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:
1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility"
10. Under Dropbox ensure everything is checkedHope this helps.
Hi Lusil,
If I drag a file with the red X icon onto my desktop and back into its originial Dropbox folder, it asks if I want to replace the file, I allow it, and then that file syncs fine and I get the green checkmark.
If I create a new Word file in a Dropbox folder, it syncs when I first create it, but then if I make changes and hit save, it won't synch (I get the red X).
Yes, I have tried Word files in many different Dropbox folders and they all are having this same issue.
Thank you so much for your help!
Lusil
Dropbox Staff
Dropbox StaffThanks for checking that out for me, mrflannery.
Could you also try the following steps in the exact order listed, and see if they do the trick?
- Click on the Dropbox icon in your menu bar.
- Go to the gear in the Notifications panel.
- Select Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the 'Option/Alt' key.
- Click Fix Hardlinks (make sure you're still holding down the 'Option/Alt' key).
- You may be asked for your computer's login credentials, in which case, please enter them.
- Wait a bit to see if Dropbox resumes syncing.
If the above steps don’t resolve your issue, repeat the first six steps, but on the seventh step, click Fix Permissions, instead.
Let me know if this helps - thanks!
Hello Lusil,
I tried the steps you listed, fixing both the hardlinks and the permissions and am still having the same issue unfortunately. I'm hoping you might have another trick up your sleeve...?
I'm super grateful for your efforts!
