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HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
7 years ago

Missing files after folder renaming.

Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready t...
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 
cammcm's avatar
cammcm
New member | Level 2
7 years ago

Same thing has happened to me..... lost hundreds of files.

  • cammcm's avatar
    cammcm
    New member | Level 2
    7 years ago

    I changed a folder name and every file within every folder of the root folder has disappeared.... the folders are all still there but the files are gone. I've checked deleted files   and they've not been deleted  (not that I could delete that many anyway) but I just can't find them

  • Elizabeth9190's avatar
    Elizabeth9190
    New member | Level 2
    6 years ago

    Same happened here and not only did I lose the files, but they never showed up under my "deleted" files so i could not restore them. Thank goodness it was a shared folder and i was able to delete the entire folder and have my friend re-share it with me. But that isnt really a solution now is it? I had a long back and forth with more than one support person and NOT one of them could tell me where my files went, why they disappeared, or how to get them back. Im sorry, but that is crap. I shouldnt have to worry about losing important documents that took DAYS to create simply because I needed to rename them!

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