We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

alex eben meyer's avatar
alex eben meyer
Explorer | Level 4
3 months ago

I can't rename a file I duplicated on Mac OS

i have seen this come up before, but haven't seen a fix.

when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrating.

  • Nancy's avatar
    Nancy
    2 months ago

    Glad to hear the behavior doesn’t persist, at least for now. If this resurfaces though in the future, feel free to let us know here and we can continue looking into this.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi alex eben meyer, thanks for bringing this to our attention.

     

    Are you duplicating the files within the Dropbox folder, or via some other method?

     

    Are you able to duplicate the file on the Dropbox site and rename it from there?

     

    This will help me to assist further!

    • alex eben meyer's avatar
      alex eben meyer
      Explorer | Level 4

      hi Jay 

      i am in my dropbox folder on the mac desktop. i use cmmd-d to duplicate. at that point, the renaming ability is gone.

       

      i am, however, able to rename the file on the dropbox site.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        So, you're not able to rename the new file, or any file at all?

  • Douglas F.5's avatar
    Douglas F.5
    Explorer | Level 3

    alex eben meyer  There are only two 'fixes' so far: @karenap suggested restarting your Mac, which does make the problem go away for a while. The other is to rename the file using the Dropbox web page. I just upgraded from Sonoma to Sequoia 15.0.1 and the problem has NOT reappeared yet (fingers crossed). Best of luck.

    • alex eben meyer's avatar
      alex eben meyer
      Explorer | Level 4

      a quicker fix for some issues is force quitting finder. (that helps when all the dropbox features in finder disappear). i haven't been having major issues of late, and restarting dropbox does seem to help.  i feel like i used to have zero issues, but now i have some.

      • karenap's avatar
        karenap
        Explorer | Level 4

        starting Dropbox has never worked for me – restating the Mac has though.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!